Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We can offer a gift card credit.

Email sales@gruffpup.com with your order number. We will issue you a return label.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift Cards are non refundable

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@gruffpup.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)
We replace items if they are defective or damaged. If you need to exchange it for the same item for any reason, send us an email at sales@gruffpup.com for a prepaid label and send your item to: 564 Lees Trace SW Marietta, GA 30064.

 

Shipping
To return your product, you should mail your product to: 1809 Tracy Miller Ln Cedar Park TX 78613

Notify sales@gruffpup.com with your order number. We will send you a return label.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.